Frequently Asked Questions
Find answers to common questions about our studios, bookings and policies.
General Inquiry
What is a self portrait studio?
In other words, we are a self photo studio where you can click a remote and take commercial grade photos by yourself without a photographer. All gears are ready for your session and we will quickly guide you everything before your session starts.
Where are you located?
We serve you in 3 locations in the GTA:
- Toronto – Yonge / Dundas: 133 Dundas St E, Toronto
- Mississauga – Hurontario / Dundas: 3039 Hurontario St, Mississauga
- Thornhill – Yonge / Steeles: 7181 Yonge St (Unit 151), Thornhill
Do you have a parking space?
- Toronto – Paid parking is available on multiple nearby streets.
- Mississauga – Free parking in front and back of the building.
- Thornhill – Free underground parking (P1, P2, P3) available.
Is it wheelchair accessible?
Toronto (Downtown) and Thornhill locations are wheelchair accessible. Mississauga location is not wheelchair accessible.
Is STUDIObyU pet-friendly?
Yes! STUDIObyU is pet-friendly, and you are welcome to bring your furry friends to your photo session.
Can I bring food or beverages?
Yes, you can bring them with you. However, you can only consume your beverages in the reception area while food consumption in the studio is not allowed.
Is there a room I can change in?
Each of our photo rooms is completely private so you can utilize the space when you need to change during the session. You can use the washroom as well. We will also be happy to open another photo room for your change as long as it is not occupied.
Do you have a makeup room?
Yes we have a powder area for 3 guests at a time at downtown location.
Can I bring my own props like balloons, cakes, bottles, etc.?
Absolutely, that’s such a great idea! However please be mindful to keep them safe from accidentally contaminating the space.
Booking Inquiry
What are the differences between Room Infinity, Room Soul and Room Mirror?
Please see the chart below.
Can I come with more or fewer people than I selected upon booking?
Of course! We will help you with an additional guest payment at the studio or issue a refund when you end up coming with less # of people than booked.
Do you allow walk-ins?
For ID photo sessions, Walk-Ins are welcome.
For self portrait sessions, reservations are strongly recommended. However, as long as we have availability, we will try our best to accommodate walk-ins.
Can I extend the length of the session on the same day?
When you are at the studio you can absolutely extend your session if the next timeslot is available.
On our website, you can also book another session before or after your original session.
Privacy
Is the self portrait session private?
Yes, all of our photo rooms are completely private.
Will my photos be shared without my consent?
Absolutely not! All your photos will be privately kept.
Reschedule or Cancellation
Can I reschedule my session?
Please refer to our Reschedule Policy under the Refund Policy.
What is the cancellation policy?
Please refer to our Cancel/Refund Policy under the Refund Policy.