Refund policy

Our studio operates by appointment, and staff availability is dedicated to scheduled sessions. We kindly ask for your support in keeping your original appointment or notifying us in advance if changes are needed.

šŸ“… Rescheduling

We understand that unexpected changes can happen. If you need to reschedule your appointment, weā€™re happy to accommodate one change per booking, provided the request is made with enough notice.

Free Rescheduling:

You may reschedule for free if your request is made at least 3 days before your appointment.

Example:
If your session is booked for Saturday, please request the change by Wednesday at the latest.

Late Rescheduling Fees:

  • 2 days before the session: $10 fee (30min session), $20 fee (60min session) (e.g., Thursday for a Saturday session)
  • 1 day before the session: $15 fee (30min session), $30 fee (60min session) (e.g., Friday for a Saturday session)
  • Same-day or missed sessions: Not eligible for any changes

Please note that each session can be rescheduled once only. Additional changes are not permitted.

ā†©ļø Cancellation & Refund

Because we reserve studio space and staff for each session, we offer refunds only under specific conditions.

Refund Eligibility:

A refund will be provided if both of the following are true:

  1. Your booking was madeĀ within the past 48 hours, and
  2. There are at least 48 hours remaining before your scheduled session.

Example:
If you booked your session on Monday for a Thursday appointment, you're eligible for a refund if you request it by Tuesday.

If You're Not Eligible for a Refund:

Weā€™d be happy to help you reschedule your session instead, please refer to the rescheduling section above for timing and potential fees.

šŸš« No-Show

If you miss your appointment without notice, the session is considered a no-show. In these cases, unfortunately:

  • No refunds will be issued
  • Rescheduling is not available

We kindly ask that you notify us in advance to avoid forfeiting your session.

ā° Late Arrival

Arriving late may shorten your session time, and lost time cannot usually be made up. To get the most out of your session, we recommend arrivingĀ 5 minutes early.