FAQs

As our studio is by appointment basis, the availability of our staff is committed upon scheduled reservations. Your support in keeping your original date or notifying us ahead of time will be very appreciated as our staff will be prepared to help you get the most out of your session.

TO RESCHEDULE (use form below)

RESCHEDULING IS ALLOWED 1 TIME PER SESSION.

For the first time, you can reschedule your session free of charge if made 3 days prior to your reserved date. 

If your appointment is on Saturday, your request needs to be made by Wednesday(3 days prior).

If your request is made on Thursday(2 days prior), $10 courtesy fee will be applied.

If your request is made on Friday(1 day prior), $20 courtesy fee will be applied.

WE DO NOT ACCEPT RESCHEDULING REQUEST MADE ON THE SAME DAY OF YOUR SESSION or AFTER.

TO CANCEL (use form below)

You can request a cancellation free of charge 3 days prior to your reserved date. If your appointment is on Saturday, you should request a cancellation by Wednesday. Requests made thereafter will be subject to the rescheduling policy.

LATE ARRIVAL

Late arrival could result in shorter minutes in your scheduled session which might not be made up in most cases. We encourage you to arrive 5 minutes before your session begins to have the best experience out of it. 

 

Please use the form below to request a rescheduling or cancellation. You should include the following:

(1) Your Name the booking is under, email address, phone number

(2) Original booking date and time

(3) New date and time window (if it is for rescheduling)

Direct Email Form (Fast Response)